Order Medication Online Australia is committed to making your shopping experience as easy and stress-free as possible. Our return policy is in accordance with Australian Consumer Law and must be returned within 7 days of parcel receipt. Please note that in the interest of public health and safety, we are unable to provide a return on medications. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies.

Proof of Purchase

Please keep your receipt or order number handy while contacting us as it will help us locate your purchase.

Change of Mind

We will happily accept a return of a product for a refund or credit if you simply change your mind, on the following conditions:

  • The item is received in its original condition (has not been opened, used, damaged)
  • The item has been purchased from our online pharmacy within the last 14 days
  • Postage is paid by the customer

Incorrect Items Ordered

Order Medication Online Australia will issue a full refund for items ordered incorrectly by customers if notified within 7 days of receipt. The item(s) must be returned to us unopened and in the original packaging. If the customer is at fault, postage costs will not be refunded. Please send the returnable items registered mail. If we have sent you the incorrect product from what you ordered, please send the products back to us. When you return merchandise please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit.

Damaged/Defective product delivered

In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

1. Place you in contact with the manufacturer (warranty support)
2. Replacement
3. Refund you for the product
4. Exchange the product

Cancellation of Order

A cancellation fee will apply where an order is cancelled after the order has been submitted. A one-off cancellation fee of $10 will apply.

Shipping Returns Policy

  • In the case of a refund for a damaged or defective item, we will cover any shipping costs associated with the return.
  • The cost of return shipping will be included in your refund.

Contact Us

Returned products will be checked. The products are your responsibility until they reach our warehouse. Please ensure the product is packed in a sturdy and secure manner so as to avoid any damage in transit. For any questions or concerns regarding your order or our refund policy, please contact us at support@ordermedicationonlineau.com.